Chat with Maia

Twenty-two orders this month across 12 unique offices. Nine are new buyers, eight are repeating from last month. Loop Creative is on cycle 6, River North on cycle 4. Three offices are in the sampled stage and haven't reordered in 21+ days - I can draft a follow-up for each if you want.

Wildflower Honey leads at 54% conversion (sample to confirmed order), followed by Buckwheat Honey at 48% and Ceremonial Matcha at 44%. Matcha has a lower initial conversion but the highest repeat rate at 71% - offices that order it tend to stay on it monthly. If you want to move the overall rate, approving samples faster is the biggest lever: offices that receive a sample within 3 days of matching convert 2.8x faster.

Three things in priority order: 1) Confirm the three pending orders (Loop, Fulton, West Loop) - offices wait on average 4 hours before going cold. 2) Hyde Park Lab hasn't engaged in 9 days, which historically signals churn. A warm sample follow-up recovers 41% of offices at that stage. 3) River North asked about wholesale case pricing - I drafted a reply in your queue that matches your usual tone. Want me to walk through any of these?